Terms and Conditions

We want to ensure greater transparency to build a satisfactory trade relationship. In this way, we invite you to learn about the terms of our money back guarantee, product cancellation and/or replacement, delivery and the use of our gift cards. MONEY BACK GUARANTEE. I want to return an unopened product: If you decide to return a product that has not been opened, you will have a full refund under the following conditions (NO EXCEPTIONS):  

  • The product must be completely sealed.
  • You have 30 days (including weekends) to give notice and send the product to     Evolution Advance Nutrition*.
  • Any return made after 30 days will not be refunded.
  • The customer must pay the returned item shipment. Refunds do not include shipping charges.
  • The refund will be made only if the item is returned.
  • The refund will be processed between 15 to 20 days from the day we receive the item and it will be based on your original payment method. We will send you an email.

I want to return an opened product:

  • We are not required to provide refunds for opened products.
  • To qualify for a partial refund, the returned items must have less than 25% of use.
  • You have 20 days (including weekends) to give notice and send the product to    Evolution Advance Nutrition*..
  • If your refund request is approved, you will receive an email.
  • The customer must pay the returned item shipment. Refunds do not include shipping charges.
  • The refund will be made only if the item is returned.
  • All returned items that have been opened will be discarded for health and safety reasons.

CANCELLATION OR REPLACEMENT OF PRODUCTS.I want to cancel an order:

  • If by any reason you need to cancel your order, you must contact us within the next 24 hours via email to customerservice@evolutionadvance.com
  • We will do our best to cancel your order. However, we do not guarantee we can do so once the purchase has been made.
  • We DO NOT cancel any order that has been already sent.

I received a product that is damaged, broken, opened or without lid:

  • Send an email to customerservice@evolutionadvance.com informing you received a defective product, including your name, order number and a picture of the product.
  • You have 20 days (including weekends) to give notice. If you do it after 20 days we cannot take into account your claim.
  • If your claim is approved, you will be informed via email.
  • We will send you a product of the same kind. We will cover shipping costs.

I received a wrong product.

  • Send an email to customerservice@evolutionadvance.com informing you received a wrong product, including your name, order number and the information of the correct product.
  • You have 20 days (including weekends) to give notice. If you do it after 20 days we cannot take into account your claim.
  • We will cover shipping costs, and we will send you an email with a return label.
  • If you are in the United States you must send the wrong product to Evolution Advance Nutrition * so you can have a replacement.
  • If you are in a country other than the United States, it is not necessary to send the wrong product. We will ensure you receive the right one at your destination.

*RETURN SHIPMENT: Returns must be sent to the following address: 2801 S Park Road. Pembroke Park Fl. 33009. Make sure to pack your return items carefully including your receipt and explaining why you are returning the product. NO REFUNDS will be made without invoice and /or receipt. (No exceptions!) For your own protection we recommend you use USPS, UPS, FedEx or a registered and insured mail for your returns. If the mailing address is incorrect and the order is rejected, lost or destroyed, we will not provide refund or replacement of any kind. The customer will take on shipping costs to get back the order. Due to customs regulations and shipping costs, we cannot issue or accept returned items outside the United States. We do not provide any kind of refund for items confiscated or destroyed by Customs unless the order is returned to our facility undamaged and resalable. The refund will only cover the cost of the item; shipping costs are non-refundable. . Making deliveries by a courier company can be an option for international orders. However, if you choose this option, we will not issue refunds or accept any return managed by a third-party courier service. We are not responsible for the losses or damages due to a third-party courier service management of your order. SHIPMENTS.  Orders within the United States:

  • .Deliveries may take from 3 to 10 working days. Delivery periods are estimated by the courier service and do not include weekends, holidays, processing and packing time.
  • Make sure to give the right mailing address. We are not responsible for package losses or delays due to an incorrect address given by the customer (apartment/house/street number, etc).
  • If the mailing address is incorrect and the order is rejected, lost or destroyed, we will not provide refund or replacement of any kind. The customer will take on shipping costs to get back the order. Refunds will be made only if the item is returned. The refund will only cover the cost of the item with no shipping costs.
  • Billing address may be different from shipping address.
  • Make sure to check the delivery and the product details, as well as the discount code ( if applicable), since once the order is made, we cannot change the details. All orders are processed immediately to guarantee a fast and efficient delivery.
  • We are not responsible for lost or stolen packages once the shipping company confirms the delivery. In either such event, you must report the courier as lost package (USPS, UPS, FedEx or DHL)
  • We do our best to offer excellent shipping rates to provide you with all possible cost savings. Shipping rates are based on the weight and size of the packages.

International Orders (ouside the United Sates).

  • Deliveries may take from 15 to 21 working days. Delivery periods are estimated by the courier service and do not include weekends, holidays, processing and packing time. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED AT CUSTOMS.
  • Due to import regulations in certain countries, it is possible that some products are not available for purchase. If a product is restricted in your country, you will not be allowed to make the payment; we apologize in advance for any inconvenience that may cause you. We cannot guarantee that our information about restrictions is updated since they are constantly changing and they vary from country to country.
  • International packages ARE NOT considered lost until 60 days have passed from the day of shipping. We do not offer replacements or credits in case the order has been lost, unless you purchase a package insurance.
  • The customer is responsible for paying all the taxes, VAT and customs duties imposed by the government of the country to which the items are sent.
  • The customer is responsible of picking up the package at the foreign postal administration if the courier service cannot deliver it to his address due to import regulations. The customer will be responsible for additional shipping charges for any returned package to or from the final destination.
  • The goods will be imported on behalf of the consignee/Ebuyer. The addressee will authorize Evolution Advance INC to import goods on his behalf. Besides, the addressee and /or buyer accepts that Evolution Advance INC may delegate the obligation of importing goods on his behalf to a third party. The addressee will pay all the taxes and rights of the goods purchase price.
  • Make sure to double-check your delivery address and the product details, as well as the discount code ( if applicable). Once the order is made, we cannot change any detail. All orders are processed immediately to guarantee a fast and efficient delivery.

For orders delivered to Argentina: make sure to put your CUIL to the order. For orders delivered to Ecuador: make sure to put your identity card number. For orders delivered to Mexico: make sure to put your delegation and colony. For orders delivered to Venezuela: make sure to put your identity card number and a local telephone number to guarantee and coordinate the delivery.

  • Deliveries by shipping companies /freight forwarder: this can be an option for your international orders. . However, if you choose this option, we will not issue refunds or accept any return managed by a third-party courier service. We are not responsible for the losses or damages due to a third-party courier service management of your order. Any delay to contact the customer will cause a late delivery.

If you need any help with your order, send an email to   customerservice@evolutionadvance.comHow do Gift Cards work?Glossary of terms:

  1. What is a Gift Card?: It is an electronic code used to add credit to your account on Evolution Advance Nutrition website.
  2. What is an account balance?: It is prepaid money from gift cards. You can use it to buy online from our website  evolutionadvance.com
  3. What is a payment method?: It is a credit card processor. Our website uses Stripe and Paypal to process payments safely.
  4. How do I use my account credit to buy online?: If you have credit in your account, you can turn it into a discount over the order. For example: if you have $50 in your Gift Card, it will be deducted $50 from the total order. If your account credit is enough to cover the total, you will not be charged any additional cost. In other words, it will not pass through a «payment method» because you will have nothing to pay.

  How to use a Gift Card?

  1. Our Digital Gift Cards (hereafter “Gift Card”) can only be used to purchase products offered on evolutionadvance.com (hereafter “our website”).
  2. Purchases will be paid out of the credit of an existing account in the Gift Card. Any credit balance in the Gift Card after a purchase will be available in the Evolution Advance Nutrition customer’s account.
  3. Any difference between the cost of the purchase and the balance in the Gift Card account shall be paid by any payment method available on our website.
  4. Evolution Advance Nutrition (“we/us” or “the company”).can provide the Gift Card holder information about the status of those Gift Cards purchased by himself.
  5. You can check the available balance in your Gift Card on the section “My account” on our website. Gift Cards are not subject to any commission payment.

Do I have any limitation to use a Gift Card?

  • Gift Cards, including any available balance, do not expire.
  • Gift Cards can be combined, as payment method, with other offers and promotions on our website and digital platforms (Facebook, Twitter, Instagram and YouTube), unless the balance from the Gift Cards has been obtained with discount from another promotion.
  • They cannot be exchanged for product purchases in bricks- and- mortar stores or POS, or in any other website owned and operated by us but the one stated in the clause “Usage” of the present terms and conditions.
  • It is not possible to transfer for price or exchange for cash.
  • No undrawn balance from an account  of our website will be transferred   to any other account of our website.

Fraud: We have the right to close the customer’s account and charge an alternative payment method for use and /or exchange of any Gift Card which has been obtained fraudulently to purchase on our website. On the other hand, if we notice an irregular purchase, we reserve the right to request a copy of the person’s identification, as well as the payment instrument, address, etc. Limitation of Liability: We do not grant any kind of manifestation or warranty, express or implied regarding Gift Cards, including with no limitations any warranty, express or implied, about their merchantability or suitability for any particular purpose. In the event that a Gift Card does not work, its only resource and our only responsibility is the replacement of that Gift Card. If the applicable legislation shall not allow limiting any implied warranty or the exclusion or limitation of liability for certain damages, some or all exclusions or limitations previously described could not be applicable in your case and you might have additional rights. General Conditions:

  • In any case, the Terms and Conditions described on our website shall apply.
  • We reserve the right to change the present terms and conditions anytime at our discretion.
  • The present terms and conditions shall apply in each case to the maximum extent the law permits.